Best Practices in Customer Care & Service Delivery
WORKSHOP PROFILE This workshop is meant to update and to
provide Marketing and Sales Directors, Managers and Officers with the
latest ideas, knowledge and techniques in Customer Care and Service
Delivery. It will give Participants the opportunity to pause and to
refresh their thinking about Customer Care and Service Delivery, their
role in the organisation and how best practices and technology are
changing Customer Care and Service De livery.
OUTCOMES The
workshop will lead to new ways of Managing Customer Care and Service
Delivery as well as stimulate creativity, innovation and generate
enthusiasm amongst Marketing and Sales Directors, Managers and Officers.
WORKSHOP OBJECTIVES 1.To provide a platform for challenging traditional ways of Managing Customers and Service Delivery. 2.To provide the opportunity for benchmarking and Continuous Improvement in customer car e and service delivery. 3.To help Participants discard and abandon outmoded customer care and service delivery Practices, policies, processes and beliefs. 4.To help Participants become World-Class Executives and Business Leaders in customer care and service delivery. WHO TO ATTEND
Marketing Directors, Managers and Officers.
Executives interested in Customer Care and Service Delivery.
COVERAGE The workshop will cover:
Introduction to Best Practice.
New Trends in Customer Care and Service Delivery.
Best Practices in Customer Care and Service Delivery.
How to Achieve More and Better with Less in Customer Care & Service Delivery.
How to Sustainably Enhance Performance and Productivity in Customer Care & Service Delivery.
DATE 4th Week August. VENUE Dubai / Accra
COST The workshop cost is USD 2,500 per participant excluding accommodation. You have the open to pay an extra USD 1,200 for official accommodation of 6 nights or you arrange your own stay.
