Best Practices in Customer Care & Service Delivery
WORKSHOP OBJECTIVES 1.To provide a platform for challenging traditional ways of Managing Customers and Service Delivery. 2.To provide the opportunity for benchmarking and Continuous Improvement in customer car e and service delivery. 3.To help Participants discard and abandon outmoded customer care and service delivery Practices, policies, processes and beliefs. 4.To help Participants become World-Class Executives and Business Leaders in customer care and service delivery. WHO TO ATTEND -Marketing Directors, Managers and Officers. -Executives interested in Customer Care and Service Delivery.
COVERAGE The workshop will cover: -Introduction to Best Practice. -New Trends in Customer Care and Service Delivery. -Best Practices in Customer Care and Service Delivery. -How to Achieve More and Better with Less in Customer Care & Service Delivery. - How to Sustainably Enhance Performance and Productivity in Customer Care & Service Delivery. WORKSHOP PROFILE This workshop is meant to update and to provide Marketing and Sales Directors, Managers and Officers with the latest ideas, knowledge and techniques in Customer Care and Service Delivery. It will give Participants the opportunity to pause and to refresh their thinking about Customer Care and Service Delivery, their role in the organisation and how best practices and technology are changing Customer Care and Service De livery.
OUTCOMES The workshop will lead to new ways of Managing Customer Care and Service Delivery as well as stimulate creativity, innovation and generate enthusiasm amongst Marketing and Sales Directors, Managers and Officers.
DATE August 26th - 29th 2024. VENUE Millennium Plaza Hotel, Sheikh Zayed Road, Emirate Towers, Dubai, UAE.
COST The workshop cost is USD 2,500 per participant excluding accommodation. You have the open to pay an extra USD 1,200 for official accommodation of 6 nights or you arrange your own stay.
